Monday, November 23, 2009

How to Use Home Based Business University | eHow.com

How to Use Home Based Business University | eHow.com

Thursday, August 6, 2009

Turnkey Clickbank Opportunity

My two friends Soren Jordansen and Cindy Battye
just released their highly anticipated ClickBank
Pirate - a turnkey system for making massive
Clickbank commissions on autopilot.

I know that sounds too good to be true... But
I've seen the system they have created - It's
the real deal, and I can't wait to start using
it and make a ton of extra Clickbank commissions.

Check out the page here, it will blow you away!

=> http://cbpirate.com/main/sethb1

They have completely eliminated the learning
curve and done 99% of the work for you.

In fact they have built us all a money
making machine <- I'm not kidding here...

And it's one of the most insane things I have
seen in all my years of internet marketing.

* You don't have to sell anything

* You don't need to learn HTML or any other
techy stuff

* You don't need to have your own website
autoresponder, domain etc.

All you have to do is send some traffic to
a squeeze page... sit back and count the
Clickbank commissions ticking in.

If you can cut and paste, you have what it
takes to make money with the Clickbank Pirate
system.

=> http://cbpirate.com/main/sethb1

And I haven't even mentioned the bonuses
yet - check out the page today for all the
details (is that Plug & Play blog sweet or
what?)


To your success,
Seth Bradley


P.S. Here's a bold statement: they virtually
guarantee your success because you simply
plug in to their proven system - they do all
the hard work for you. You have nothing to lose.
Have no fear. Do not wait. The price will go
up soon!

http://cbpirate.com/main/sethb1

Thursday, July 30, 2009

How to Build Customer Impulse and Increase Sales

As a door to door salesman, it is very necessary to learn how to handle rejection and not take the word "no" personally. If we take a little bit of time to pay attention to the signals of others, we can quickly learn that "no" could also mean "now right now", or "maybe".

Here are a few tools which may help you receive quicker responses from your prospects, generate instant feedback, and increase your sales.

Attitude of Indifference

When I speak of this, it is from the standpoint of understanding that I will receive a lot of rejection and I cannot allow myself to become emotionally attached to the outcome of the sales presentation. If I focus on exposure, my mind will be geared toward sharing my products with as many people as possible, not upon lack of sales. My mental approach toward the sales presentation is, "you have one chance of getting a deal like this, but I have hundreds of opportunities to show it". I never said that directly to the customers, but as long as I knew it, I always excelled because I understood that the more people I showed, the more sales I made.

Urgency

You have to take action with a purpose. Everything must go and you have to act right now! Having the "pep in your step" mentality is a great way of creating energy. Your prospects feel the sense of urgency. I look at my wristwatch, I observe you watching me, and I also make movements similar to someone that needs to use the restroom. It can be quite a sight to see and at times hilarious, however, it usually works because the prospect will make a decision quickly and it will save your time. You will not feel like your time is being wasted.

Greed Factor

As a sales representative, if you are not using greed as a tool, then you are missing out on many opportunities. First, let's use a kinder phrase for greed factor and cal it bandwagon. Many people take advantage of deals and specials because someone else told them about them. When a neighbor on your street purchases a car after you, or four or five neighbors added wind chimes or upgraded lighting fixtures to the outside of the house, these are all examples of the bandwagon effect. When you are peddling your wares, you have to let them know about the others that picked up the product and took advantage of your deals. Use examples and refer to the owner of the salon that picked up a case of your product to use as free gifts for his customers. Let people know how your neighbors picked up a few cases to send home overseas as gifts. Your goal is to spread the word and watch the bandwagon effect take place.

Fear of Loss

This is probably one of the most powerful tools to build impulse. The classic example is to watch someone take candy from a baby and witness the baby's reaction. People do not want to miss out and lose a good thing. A typical sales pitch is "we only have five left" or "we'll be completely sold out in the next ten minutes!" These examples may or may not be true, but they do work, and they all have been used at some time or another to create impulse and generate a deeper curiosity for the product. Take time and think of ways to add some fear of loss to your pitch. I have personally witnessed hundreds of customers experience fear of loss, when I took my product from their hands or if I only had a few items left. Take some time to view television commercials, radio ads, and other forms of media and pay attention to the different ways they demonstrate fear of loss.

There are many ways to build impulse and increase customer sales. With enthusiasm, a great attitude and practice, you can become a master of building impulse, create great customer relationships, and convert higher sales in a shorter period of time.

Tuesday, July 21, 2009

How to Excel in Business by being Punctual

Respect Yourself and Others.

As the owner of the business, it is imperative to be punctual. It is very important to have the doors open for business. People are most valuable resource and if you are providing a service or delivering something of value, timing is everything. Customer loyalty will develop because people acknowledge that you are accountable and dependable. This is an ultimate sign of self-respect and respect for others.


The Early Bird Eats Well

The early riser does one thing extremely well. This person "minds his/her own business". While everyone scurries for position in the workplace, the early bird has already set himself well ahead of other colleagues. He has no competition. The early bird has the eyes on the prize with unwavering focus. When an offer has been extended, this person (i.e. consultant) has already debriefed the prospect and has made preparations for a verbal acceptance and physical offer letter. This creates a new opportunity for the prospect and a successful business deal for the consultant. The early riser is working while others are sleeping.


Pick the Brain of Others

Arriving to your place of business early creates networking opportunities for you. If there are managers, supervisors, or rising star performers, you have a chance to spend one on one time and gain information and knowledge on particular subjects. Use the time wisely. From a broader perspective, if you were to show up 15 to 20 minutes early on a daily basis, this adds up to over 450 minutes pers month. That time could be used to increase performance, gain knowledge, and add value to the company. Business Owners are typically early risers. The more value you add, the more valuable you will become in your industry or profession.


Allows Creative Thinking

When arriving early, one can review and look over daily plans. As you develop the habit of arriving early, the tasks you perform begin to feel like you are on auto-pilot and your thoughts just flow into your project. Time is truly a precious and valuable asset. The key is not to serve time, but to let time serve you.

Friday, July 10, 2009

How to Control Your Thoughts and Dismiss Negative Opinions

Control Your Thoughts

Envision Success

We previously discussed the importance of having clearly defined goals. These goals will reflect your destination and journey toward attaining what you define as success. You should be able to feel and see your picture of success. Decide what will assist you to adjust your focus toward reaching your desire. Where is your home? What car do you drive? Are you thinking about long term residual value? Place a picture in your mind and focus on it. Place another picture in your mind having accomplished your daily tasks. Do this daily and it shall become habit.

Intend and Expect Positive Results

I like to use the old farmer analogy when discussing intentions and expectations and how I've come to understand it. A farmer spends many hours, days, weeks, months and years to perfect and harvest crops which will eventually produce a profit. It is well understood that time will pass before we see a tangible result. However, we know that there will be produce for future distribution and potential profit. A successful person will adopt similar habits that the farmer has. Properly weed out or remove negative obstacles and plant seeds of positive intent. This may take time but it is extremely important to understand that positive input will create positive results. Expect things to come your way. The farmer doesn't stress, he just knows that crops will be plentiful because he has a solid plan and envisioned years in advance. Set positive intentions now and it will grow and unfold for you in the future.

Future Depends Upon Your Now

Whether you understand it or believe it or not, what you are doing at this moment will determine where you will be 90 days from now. You have to focus on your present activity and remain in that zone. Make a conscious effort to concentrate on present activity. Do not drift off into "outer space" or shift to things that are counter-productive. You can shape your success and shift your strategy if what you are doing isn't presently working. If what you have been doing is productive, focus on it even more and you will achieve twice the amount of work in less than half the time you were initially investing. the key is to focus on what you are presently doing. You know things are working if you are feeling good about your results.

If You Don't Control Your Thoughts, Opinions Will Get You

No one has ever performed an outstanding duty without receiving criticism for it. The opinions of others have killed more inspired thoughts and ideas of children, men and women than all guns, swords, and weapons of mass destruction combined. It is very important to be aware of the feedback you are receiving from business associates, relatives, and well meaning friends. Take time and consciously evaluate the information you receive. Many statements that sound factual could actually be the opinion of some well-spoken person. A fact can be supported, an opinion is something that has no substance; it is just someone else's point of view about something. It's up to you to decide how you wish to respond to the feedback. Facts produce tangible proof while an opinion does not. An opinion cannot produce a result or inspire action. During your journey, you will encounter many who will offer advice and expertise. The success conscious individual will review his plan (this should happen repeatedly) and remember the purpose. Only you can define yourself and if you listen to what each and every person says, you will have allowed someone else to think and decide your future outcome. If you don't hit your goals, it will be because you allowed someone else to do your thinking for you. Search for people that you can learn from. Find mentorship, take notes and gather information. Once you've collected data, move forward toward carrying out your plan, adjust your plan, or disengage your plan and start fresh. Do this because it is your decision to make, not someone else's.

Monday, June 15, 2009

Set the Pace Now- The Importance of Setting Hourly Goals

The objective of setting hourly goals is to produce superior results within a short period of time. By setting hourly goals, we allow ourselves to take small "baby" steps and establish a simple system. We can use this system to produce outstanding results quickly, and efficiently. We truly can allow our time to serve us, instead of us serving time by following the same normal nine to five routine. We must always "remember to remember" the objective, and not lose focus. Many of us don't get ahead in our chosen careers because we wait for things to come our way. We have to be more assertive and intend to get ahead.

You must first identify your tasks

Take time to write down your daily tasks. You may have to use your memory and visualize yourself in the workplace. What is it that you do each day? At which time? Do you feel like you're doing the same things over repeatedly? Have you fallen into a boring daily routine?

Write down the things you do on a daily basis. For example: Check emails and other mailings, return telephone messages, handle incoming and outgoing calls, attend business meetings, conferences, presentations, attend off-site facilities, take breaks, go to lunch, attend training sessions.

Once you've identified your daily tasks, you must now prioritize these tasks. Each day we perform tasks and devote a certain amount of time to each task. If you can take the time to account for your daily routine and tasks, you'll be able to determine where your attention is needed most. For example, if you are a telemarketer, your priority is to handle incoming and outgoing calls. Handling calls may be a task that requires 2 to 3 hours of your day. Prioritize your tasks in order of importance.

In an office setting:

From 8am to 9am, I check emails and messages from yesterday.

From 9am to 10am, I return telephone calls in order of importance to business contacts.

From 10am to 12pm, I'm creating new business and handing incoming and outgoing calls.

From 12pm to 1pm, I take lunch (although I usually take 15-30 minutes).

From 1pm to 4pm, I'm making more business development calls to contacts

From 4pm to 5pm, I'm in business meetings and/or interviewing contacts.

From 5pm to 5:30pm, I'm tracking my daily progress and planning my next business day in advance.

In a warehouse setting:

I opened my warehouse/office at 6:30 am.

My distributors arrived to the office at 6:45 am.

My warehouse opened at 7:00 a.m. for the distributors to receive merchandise.

By 8:00am, my distributors have received their merchandise, counted their inventory, and were ready to distribute the goods to businesses.

Between 8:00a.m., and 9:00a.m., I've met with the distributors to explain the product strategy and sales techniques which will help them improve their performance in the field.

The distributors left the office at 9:00 a.m.

By 9:15am., I went to the warehouse to re-count the inventory.

At 9:45a.m., I counted settle ups, and performed the daily master (calculate sales and inventory) for sales the business day prior.

I went to the bank each day at 10:00a.m. to make a daily deposit.

By 10:30a.m., I am either on the telephone with head office, a company Vice president, regional manager, hub manager, or in a meeting with my administrator where we lay out gameplans for interviewing and recruiting new candidates to work in our warehouse or in sales.

At 11:00a.m., I am interviewing new prospects and candidates for sales distribution positions.

I would interview until 1:00p.m., and then I would take lunch.

At 1:30p.m., I would conduct more interviews, and continue until 4:30p.m. This is the typical daily routine unless a truck came to the office to unload new products.

At 4:30p.m., I usually contacted head office to discuss product strategy and to order new products to add to my stock report.

At 5:30p.m., my distributors returned to the office.

At 6:00p.m., the warehouse opened for returning unsold merchandise. I immediately met with new prospects and engaged in one on one conversations.

At 6:30 p.m. I collected sales and met with my top distributors. During that time, I also set up sales teams for the next day along with a product strategy for the next business day.

I closed the warehouse/office building at 7:00 p.m.

Using that schedule, I generated over 400,000 in sales my first year as a business owner working on a 25% profit margin. If you notice, the first example is for someone that spends the majority of the time using the telephone. The second example is showing how the majority of time is spent conducting interviews face to face.

Recognize your tasks, and then prioritize.

By setting hourly goals, or assigning hourly tasks to your daily schedule, you will add value to your overall goal or objective. You won't feel like you are a "hamster in a wheel" that has fallen into a dull routine. You will be able to use each hour to create something new and build upon your work. This process does take discipline and self-control, but if applied correctly, can create a stress free, methodical, simple system for success. If you prioritize your schedule and break your day down into hourly tasks, you will accomplish more duties in less time.

Monday, June 8, 2009

Set Pace Now: A Dozen Ways to Generate Extra Cash Flow This Summer

Before we dive into the extra cash flow ideas, it may also help if you also understand the mentality and importance of getting customers and repeat business. The first step is to acquire customers. You have to spread the word through family, friends, and people in your community. Pass flyers around your neighborhood and build new relationships within your community.

As your business starts to grow and you receive positive feedback, your customer base will increase its loyalty and eventually you'll be able to increase revenue. As time goes on, you will have created additional business contacts and have increased your customer base through referrals.

Whichever way you decide to earn, be sure to create and deliver value in your community. That is a sure-fire way to earn more.

A few of these ideas could involve your entire family and be a lot of fun

1. Landscaping

2. Dog walking service

3. Pet grooming

4. Garage/Yard Sale

5. Washing Cars

6. Sell products door to door

7. Babysitting

8. Water/ Juice/ Lemonade Stand

9. Auction unused items on online auction sites

10. Errand Service for Handicap/Elderly

11. Collecting Cans/Metals

12. Window Washing Service

A good idea that may help your business take off is if you let your customers know that you will take a percentage of your earnings and donate it to charity. If you are honest and sincere about what you are doing, this could turn your part-time income producer into a full time business. If you donate a percentage of your revenue to your favorite charity, people in your area will promote your service to others. Some of you may be saying to yourself, "I need the extra money and I can't afford to donate to charity", but I'm here to tell you that the opposite is true. The more you give, the more you will receive. There are many ways to earn additional income for the summer but I've listed twelve that can bring in a few hundred dollars per month for the next several months. Each service could potentially produce thousands of dollars if your service is good and you've created an outstanding reputation in your community.

Monday, June 1, 2009

Set Pace Now: Teach Others How to Set the Pace and Reach Goals

When I refer to setting the pace, set pace now, or pacesetting, I'm referring to a mentality that has been developed and physically demonstrated with intent to produce positive results in any chosen field. There are many similarities to the ways we were taught by mom or any motherlike figure. Those lessons, are designed for duplication and once applied properly, can create many wonderful opportunities whether it's spiritual, financial, physical, mental, emotional, or social.

In this case, those lessons from mom will be analagous to the business world, and mom stands for:

Marketing
Opportunity
Momentum

M.O.M. is a system of teachings that will produce success for those who are aware and applies its lessons.

Marketing-

Effective marketing takes a strong will, a keen awareness, and a sincere interest in people. In the marketing world, an individual learns and grows through countless experiments and many trials and errors. One has to create, or adhere to a system which will yield positive results and can be shared and taught to others. Learn the importance of using a system and it can assist you in creating or taking part in new opportunities.

Opportunity

The word "opportunity" is almost synonymous with the word "business", and are often used together. Opportunities present themselves to those that are prepared for it. If you become effective at marketing yourself and understanding the power of marketing, new opportunities will continue to unfold and create strong momentum.

Momentum

Once created, can become a lot of fun. Your awareness level has grown and expanded and you are able to move forward with your tasks. Every successful business is good at creating, maintaining, and advancing momentum.

Mom has taught us many priceless lessons and here are a few examples how M.O.M. has helped us to become perpetual pacesetters.

Feed- Information
Protect- From Negatives
Clean- Image for Success
Teach- Survival
Chastise- Builds our confidence; Breaks us when we need discipline; Builds our self-esteem and reassures us that there is a system in place that works.
Ween- Teaches us to expand our comfort zones
Give Birth- Hands us the opportunity to grow

This system is used to raise families worldwide. These principles, if properly applied to the business you are involved in, can help you improve tremendously, assist you in reaching and setting higher goals, and helps you to set the pace now!

Tuesday, May 26, 2009

How to Become the Bait for Employers in Your Job Search

If you are seeking fish, a great idea would be to go where there's a lot of fish and cast bait. Wouldn't you agree? Well, if I'm searching for a job, wouldn't it make sense to attend a job fair where their main objective is to attract job seekers? Seek out and find the closest job fairs in your area. If you live in a rural area, the longer drive will be worth the trip. If you are job hunting, go to job fairs.

Attending job fairs provide opportunities to:

Network with people. It is important to take advantages of the opportunity to meet with people face to face. Meet Human Resource personnel and/or hiring managers and directors. You can leave a memorable first impression upon the interviewers. Take good notes and receive information about each company. Get their business cards, exchange emails and telephone numbers. Leave your business card and/or resume.

Take brochures and pamphlets so that you can evaluate each company. Your goal is to find something that feels good and "is the right fit".

There are various types of job fairs:

-specific market/audience for a single industry

-multiple industries-no specific audience

It's important to keep this in mind:

-Companies are hiring

-People are hiring

-These companies and people will compensate their employees!

Take the opportunity to market yourself by promoting your background and prior accomplishments to the hiring managers. The impression could lead to a second round interview or in some cases, an offer is extended to the candidate right on the spot.

Job fairs are an invaluable tool in the job seeking process. These fairs can save you valuable time and energy because you have multiple companies at one location to find people like you. You also gain experience by meeting and interviewing with the company hiring team and personnel. You can quickly detect differences and similarities by paying attention to each company's interviewing techniques. By taking notice of those differences, we can adapt and make any necessary adjustments in order to improve our next interviewing experience.

Show up early, and with your A-game. Take a briefcase, or a professional portfolio to store your information, along with notes you have written down about each company. Have your resumes ready and a brief cover letter prepared and ready to submit.

Note:(Cover letters will vary depending upon the type of company, name of position, and industry).

Take time and research the types of job fairs in your area. There is much to gain from the experience, and gaining knowledge and information will make the trip worth your time.

Tuesday, May 19, 2009

Have a Plan and Purpose

How to Lead the Pack, Serve Others and Produce Superior Results:

- Have a Plan and Purpose

- Identify your why

To carry out your plan, you need to have a purpose for doing so. The plan needs to be specific, attainable, and measurable. Whether your goal is to take care of your family, achieve fame, large fortunes, or experience freedom, you need strong motivators for inspiration to take action. It is imperative to identify your wants.

-Family

If you are a parent, spouse, sibling, guardian, loved one, or extended family member, you may have powerful reasons for wanting to carry out your plan. Whether you are an employer, investor, business owner, or self-employed, the need to take care of your loved one's is of great importance and one of the most powerful sources of motivation.

-Fortune

Others carry out their plan to attain riches and vast sums of money. building a financial fortune will take time to build. This involves time, vision, patience and discipline. As you focus upon your fortune, you will perform at higher levels of concentration because you will think of other ways to attract stronger skills which will allow you to attract more money, resources, or assets.

-Fame

There are people that dive into projects or set goals and carry out plans because of the recognition and praise that are associated with achieving success. Many people seek rewards for their hard work and contribution--especially in a winning cause. In many situations, people perform better and achieve even greater results due to constant recognition. This can be a major contributor to one's self esteem and confidence.

-Freedom

There are others that see the bigger picture. Those are the individuals that carry out the plan because it feels good to do it. The freedom allows one to perform at the highest level because they are in sync within themselves. Freedom allows unlimited creativity to perform, produce, and shape new greatness, while taking steps to improve and exceed the goals that were originally set in place.

-Would you do it for free?

There are people that are just good at what they do. Many of these people prosper because they don't do it for the money. There could be a challenge which attracts one to a project, but the end result could affect people in a positive way. These people just take pride in what they do and this delivers and creates unlimited value.

-Love what you do

If you are carrying out some plan or purpose or objective or whatever, and you don't love what you do...DON"T WASTE YOUR TIME! When your purpose for doing something makes you feel good, you could do it all day and everything else just seems to fall in place. If it's something you love, your power, abilities, skills, and attention will increase tenfold! Rule of thumb--DO NOT select your plan or purpose only for the money! Do something you love and money will automatically follow! Take the time to understand your "why". This is of the utmost importance for carrying out and achieving the goals you have set in place.

-Residual Value

Unlimited resources will be provided to you if you can develop a solid plan for massive success. Create a value that will serve others and deliver on those values. That will always serve to your benefit. Put yourself in a position to bridge the gap between yourself and your business associates. Learn as much about your role and the role of your associates. If you are a low level employee, find ways to learn and ask questions-become a sponge. If you are an executive, learn how to retrain yourself as if you were on your first day on the job. This will help you "reinvent" yourself and stay fresh with new ideas to drive growth. Always remain in good vibrations and good feelings because it will create some value long term. Residual value means just that- something will always serve to your benefit and will also benefit others. This concept along can produce for you and your loved ones for generations to come.

-Clearly Defined Goals

To keep this simple, I strongly suggest:

-Think about what you want

-Write down what you want

-Look at what you want every chance you can

-Fall in love with what you want, take pictures to reinforce your purpose

-Set a date, determine when it will manifest, and go for what you want.

This will bring you closer to your desires and dreams.

Friday, May 8, 2009

Set Pace Now: Interview Questions

Set Pace Now: Interview Questions You Should Be Prepared to Answer

Many times we are faced with the butterflies in the stomach, nervousness, and anxiety and these are all natural responses when involved in the interview process. The number one priority for landing that new position is to prepare yourself to the best of your ability. I have attached a few questions for those that may need a little assistance. Good luck in your searches!

- What are you proudest of in terms of your accomplishments at your present position or former position?
- What was your schedule of goals to accomplish at your present position for the next year? For the next two or three years?
- What would you have liked to accomplish in your present position that you did not accomplish, in whole or in part?
- What prevented you from accomplishing these things?
- What do you think will be the toughest aspects of the job if you were to accept the position?
- What will be the most enjoyable aspects and the least enjoyable?
- What do you think your greatest contribution will be or what aspects of the job or the company do you think you would be able to make your contribution to?
- From whom and/or what have you learned the most in your career and why?
- How do your spouse and children feel about the change of position and/or the relocation of your home?
- If you were promoted to the next highter position in the company, how would you select your successor and what would you be looking for?
- If you are selected for this position, how would you deal with the situatiion of individuals in the company who were competitors for the job for which you are being interviewed and who may feel they are better qualified? (Some of them may be your subordinates).
- What techniques do you use to motivate subordinates and energize them and, when necessary, in disciplining them?
- Do you vary your approach for subordinates who are outstanding, good, satisfactory, mediocre? If so, how?
- What criteria would you use in measuring your own performance over the next year and the following years?
- Would you measure by your superior's performance?
- How do you evaluate your subordinates? What is the process?
- Academically, what were your best subjects? Your worst?

I hope this helps!

Wednesday, April 29, 2009

Setting the Pace

Good afternoon all,

I'd like to introduce myself. My name is Seth and I am a professional recruiter. For the past five years, I have been in the healthcare consulting business. I recruit pharmacists, nurses, radiologists, and many other occupations that are healthcare related. I am very involved in the permanent placement process and negotiate direct-hire employment opportunities for professionals nationwide. I have witnessed many healthcare facilities undergo drastic changes due to economic downturns nationwide and globally. For many, these downturns, have led to major lifestyle changes-due to lack of finances. I see a trend where many Americans are changing careers and jobs every 3 to 5 years and walk through what seems to be a revolving door. I have studied these behaviors for the past 10 years and I have witnessed patterns between those who can maintain steady employment and those who cannot. I found my own system for success through many trials and errors and through my own life experiences. I have come to understand that to find success, you have to become what I'd like to call a "Pacesetter". This is someone who can set goals and reach them in their chosen time frame. This is someone that can set the tone, lead others, help and serve others, and receive superior results doing so. I speak about steps needed which can be applied not only in the workplace, but in relationships outside of your careers. There is also information about how to prepare for interviewing and land your ideal position. I've also added interview questions that can better prepare one for the onsite interview. Setting the Pace is a way we live because we have to demonstrate examples of what it means to define our own successes. I'd like to share information with many others. This information is not restricted to only those that are in the office settings, this is for anyone that wants to make a serious change in their current situation. I'd also love to learn from others and increase avenues of business both domestically and globally. I look forward to hearing from others and welcome you to view my website http://www.setpacenow.com/. What does setting the pace mean to you? What are some of the things we can do to open up doors for more employment opportunities? What input do you have to add? I cannot wait to hear your responses and I look forward to future conversations
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